ABOUT US

Stream’s unique software solutions, combined with a clear understanding of the significance of data, enables us to work with clients to help build brand loyalty, increase sales, drive customer satisfaction and drive employee engagement. Stream helps build trust that delivers brand loyalty and commercial rewards and, through this, can prove that the cost of inertia far outweighs the price of change.

RECENT PROJECTS

Stream have just won a contract to develop an online coaching and professional development tool for a major healthcare company. Watch this space for more information.

We have recently completed 5 incentives for Anglian Home Improvements taking guests to London, Loutraki, Dubrovnik, Dubai and Rio de Janeiro.
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October 2017
The Customer Experience

The Customer Experience

Getting the customer experience right is crucial. The basic experience that your customer has bought needs to be perfect and once it is then you can start thinking about the remarkable moments that you can implement that will result in recommendations, good PR and repeat business.
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Human Capital: It requires a culture of investment

Human Capital: It requires a culture of investment

Companies are well versed with investment in Physical capital, but are they fully convinced about investing in Human capital? Evidently, some are, but many are not. We talk a lot about Customer Experience, but it occurs to me that we need to start to think about Employee Experience first. The two are inextricably linked to one another and profits, growth, productivity and operational costs are all linked to these experiences.
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Chile - What a Wonderful World

Chile - What a Wonderful World

I was recently lucky enough to have been invited to Chile, courtesy of #Mags Worldwide, #ESA Latin America and #All About Flights, to celebrate the addition of Chile’s capital Santiago to the British Airways schedules and to check the viability of Chile for future incentives in particular.
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September 2017
Chatbots - Measuring for Success

Chatbots - Measuring for Success

So you’ve decided to build a chatbot, now how are you going to measure its success? Chatbots are unique and require their own defined KPI’s to measure whether and how they have improved the customer experience. Before you start working out the metrics, you first need to decide what your goals are. The simpler the chatbot, the easier the goals are going to be. These will be unique to your business, so today, I just want to provide you with some ideas on what you can measure and how useful t...
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Loyalty is a bigger asset than you think

Loyalty is a bigger asset than you think

A good loyalty scheme can deliver an excellent Return on Investment by increasing spend, share-of-wallet and overall buying behaviours and of course, it provides you with useful data, which can be analysed and acted upon to deliver even greater rewards. In short, gaining customer loyalty, and keeping it, is an asset to any business.
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August 2017
Chatbots - Design for Success

Chatbots - Design for Success

Chatbots are increasingly becoming a “must have” for almost any size of business. Chatbots can sit on your own website as well as being deployed across multiple social channels, and messaging apps, to provide a consistent customer experience. Leading busy lives, customers expect to be able to interact with brands at a time to suit them, whether that’s at 4pm or 4am.
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Chatbots: we've come a long way since the Microsoft paper clip

Chatbots: we've come a long way since the Microsoft paper clip

Centennials probably won't remember the Microsoft paper clip, the little character that used to pop up and help you out with friendly tips. The forerunner of the current chatbot the paper clip was actually quite useful for its time. We have moved on leaps and bounds now though to a space where chatbots are incredibly engaging and an essential part of the customer experience, as well as being a useful tool for your customer service teams.
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July 2017
Customer Loyalty - forget everything you thought you know

Customer Loyalty - forget everything you thought you know

Customer loyalty is all about programmes, schemes, cards and platforms, right? Wrong! Customer loyalty is a value strategy that is embedded within your company’s culture. It’s an all-encompassing mindset that needs to be embraced by every person within your organisation.
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Create your own remarkable moments!

Create your own remarkable moments!

You could virtually see the cogs turning and lightbulbs going off as the R&D team met with Microsoft this month to discuss lots of new ideas and developing our partnership further. Understanding and reviewing the customer journey is key to the success of Loyalty, ensuring that you create remarkable, memorable moments. Try our little workshop to help identify your own remarkable moments.
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A standinnovation

A standinnovation

Does sit/stand working actually work? Wellbeing at work is a hot topic but how do you create the perfect environment to help improve your employee working environment? I’ve posted a couple of times on Linkedin about my endeavours to be more active at work. Starting with office runs and ending with using cardboard boxes as a standing desk prototype, inspired by Andy Ramage who is passionate about wellbeing (check him out, he does cool things like give up alcohol for a year: oneyearnobeer.c...
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