Insight into working life at Stream
Stream’s unique software solutions, combined with a clear understanding of the significance of data, enables us to work with clients to help build brand loyalty, increase sales, drive customer satisfaction and drive employee engagement. Stream helps build trust that delivers brand loyalty and commercial rewards and, through this, can prove that the cost of inertia far outweighs the price of change.
Stream have just won a contract to develop an online coaching and professional development tool for a major healthcare company. Watch this space for more information.

We have recently completed 5 incentives for Anglian Home Improvements taking guests to London, Loutraki, Dubrovnik, Dubai and Rio de Janeiro.
X
Archive by author: Melanie ParkerReturn
RSS
October 2017
The Customer Experience

The Customer Experience

Getting the customer experience right is crucial. The basic experience that your customer has bought needs to be perfect and once it is then you can start thinking about the remarkable moments that you can implement that will result in recommendations, good PR and repeat business.
[+] Read More
September 2017
Chatbots - Measuring for Success

Chatbots - Measuring for Success

So you’ve decided to build a chatbot, now how are you going to measure its success? Chatbots are unique and require their own defined KPI’s to measure whether and how they have improved the customer experience. Before you start working out the metrics, you first need to decide what your goals are. The simpler the chatbot, the easier the goals are going to be. These will be unique to your business, so today, I just want to provide you with some ideas on what you can measure and how useful t...
[+] Read More
August 2017
Chatbots - Design for Success

Chatbots - Design for Success

Chatbots are increasingly becoming a “must have” for almost any size of business. Chatbots can sit on your own website as well as being deployed across multiple social channels, and messaging apps, to provide a consistent customer experience. Leading busy lives, customers expect to be able to interact with brands at a time to suit them, whether that’s at 4pm or 4am.
[+] Read More
Chatbots: we've come a long way since the Microsoft paper clip

Chatbots: we've come a long way since the Microsoft paper clip

Centennials probably won't remember the Microsoft paper clip, the little character that used to pop up and help you out with friendly tips. The forerunner of the current chatbot the paper clip was actually quite useful for its time. We have moved on leaps and bounds now though to a space where chatbots are incredibly engaging and an essential part of the customer experience, as well as being a useful tool for your customer service teams.
[+] Read More
July 2017
Customer Loyalty - forget everything you thought you know

Customer Loyalty - forget everything you thought you know

Customer loyalty is all about programmes, schemes, cards and platforms, right? Wrong! Customer loyalty is a value strategy that is embedded within your company’s culture. It’s an all-encompassing mindset that needs to be embraced by every person within your organisation.
[+] Read More
Create your own remarkable moments!

Create your own remarkable moments!

You could virtually see the cogs turning and lightbulbs going off as the R&D team met with Microsoft this month to discuss lots of new ideas and developing our partnership further. Understanding and reviewing the customer journey is key to the success of Loyalty, ensuring that you create remarkable, memorable moments. Try our little workshop to help identify your own remarkable moments.
[+] Read More
May 2017
Book Review - The Customer Loyalty Loop by Noah Fleming

Book Review - The Customer Loyalty Loop by Noah Fleming

How is your customer feeling? This is the question to ask yourself at every customer interaction and just as important when there is no physical touchpoint. Have you outlined your customer journey, identifying the touchpoints throughout that journey? If there is one thing you take from this book, this should be it. Relationships are built on trust and you need to ensure that the trust you built up during the lead nurture and sales process is being continued throughout the lifetime of the rel...
[+] Read More
GDPR - What you need to know

GDPR - What you need to know

It’s coming! The GDPR has been finalised and is set to come into force in Q1 2018. We won’t be able to cover all of the rules and regulations in this post but if you want more information just give us a call. There is a risk of huge fines if you don’t comply so it is a good idea to start equipping yourself with the knowledge you need now. Companies will need to obtain explicit consent for any direct marketing, consumers will have the right to be forgotten and you’ll need to ensure you ...
[+] Read More
January 2017
The Art of Customer Loyalty

The Art of Customer Loyalty

No two projects are the same; you need first to understand what value looks like to your customers and what behaviour you are trying to drive. Once you have established this and the project goals you will find that a well executed loyalty programme can deliver outstanding results. Here are a few tips to think about when developing a customer loyalty strategy.
[+] Read More
August 2016
Benzuzo - Bringing a Buzz to Employee Engagement

Benzuzo - Bringing a Buzz to Employee Engagement

As a company which specialises in building brand loyalty Stream Comms has recently created Benzuzo; the flagship product of its employee engagement portfolio; Benzuzo offers companies a way to reward employees with an extensive array of discounted services and products.
[+] Read More
Page 1 of 5FirstPrevious[1]2345NextLast