Insight into working life at Stream
Stream’s unique software solutions, combined with a clear understanding of the significance of data, enables us to work with clients to help build brand loyalty, increase sales, drive customer satisfaction and drive employee engagement. Stream helps build trust that delivers brand loyalty and commercial rewards and, through this, can prove that the cost of inertia far outweighs the price of change.
Stream have just won a contract to develop an online coaching and professional development tool for a major healthcare company. Watch this space for more information.

We have recently completed 5 incentives for Anglian Home Improvements taking guests to London, Loutraki, Dubrovnik, Dubai and Rio de Janeiro.
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Archive by tag: customer experienceReturn
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October 2017
The Customer Experience

The Customer Experience

Getting the customer experience right is crucial. The basic experience that your customer has bought needs to be perfect and once it is then you can start thinking about the remarkable moments that you can implement that will result in recommendations, good PR and repeat business.
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September 2017
Chatbots - Measuring for Success

Chatbots - Measuring for Success

So you’ve decided to build a chatbot, now how are you going to measure its success? Chatbots are unique and require their own defined KPI’s to measure whether and how they have improved the customer experience. Before you start working out the metrics, you first need to decide what your goals are. The simpler the chatbot, the easier the goals are going to be. These will be unique to your business, so today, I just want to provide you with some ideas on what you can measure and how useful t...
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August 2017
Chatbots - Design for Success

Chatbots - Design for Success

Chatbots are increasingly becoming a “must have” for almost any size of business. Chatbots can sit on your own website as well as being deployed across multiple social channels, and messaging apps, to provide a consistent customer experience. Leading busy lives, customers expect to be able to interact with brands at a time to suit them, whether that’s at 4pm or 4am.
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May 2017
Book Review - The Customer Loyalty Loop by Noah Fleming

Book Review - The Customer Loyalty Loop by Noah Fleming

How is your customer feeling? This is the question to ask yourself at every customer interaction and just as important when there is no physical touchpoint. Have you outlined your customer journey, identifying the touchpoints throughout that journey? If there is one thing you take from this book, this should be it. Relationships are built on trust and you need to ensure that the trust you built up during the lead nurture and sales process is being continued throughout the lifetime of the rel...
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February 2016
Are Retailers Failing to Offer the Omnichannel Experience Consumers Want?

Are Retailers Failing to Offer the Omnichannel Experience Consumers Want?

New research by Apadami shows that the customer experience is still lacking in most retail environments.
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January 2016
Stream’s Brand Loyalty Predictions for 2016

Stream’s Brand Loyalty Predictions for 2016

As we enter 2016 it’s time to think about what will impact customer engagement, customer loyalty, and the brand loyalty arena in the coming year. What’s worked, what’s not? What should we do more of or less of? We’ve taken a moment to reflect and refine, to ruminate and cogitate and here are our predictions for the brand loyalty sector in 2016 …
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November 2015
March 2015
The Importance of Brand Loyalty

The Importance of Brand Loyalty

In our world of infinite options, increased commoditisation and desire for immediate gratification, what does brand loyalty mean? Can customers truly be loyal to a brand? Are consumers more focused on the attributes and experience of the offering, rather than on the brand itself?
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