Client Stories Demonstrating Engagement and ROI
Stream’s unique software solutions, combined with a clear understanding of the significance of data, enables us to work with clients to help build brand loyalty, increase sales, drive customer satisfaction and drive employee engagement. Stream helps build trust that delivers brand loyalty and commercial rewards and, through this, can prove that the cost of inertia far outweighs the price of change.
Stream have just won a contract to develop an online coaching and professional development tool for a major healthcare company. Watch this space for more information.

We have recently completed 5 incentives for Anglian Home Improvements taking guests to London, Loutraki, Dubrovnik, Dubai and Rio de Janeiro.
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OUR CLIENT PARTNERSHIPS

We love really getting under the skin of your business. In order to provide effective solutions that offer excellent ROI we have to truly understand your challenges and marketplace. Our clients treat us like one of the team and we make a point to get to know as many people as possible so we can always challenge the status quo, suggest efficiencies and prove our value.

Read some of our Client Stories Below

F&P WHOLESALE

THE OBJECTIVE

To help F&P to discover whether their short term tactical incentives had driven a change in behaviour or just produced a short spike in sales.

We deployed a qualitative and quantitative approach to understand how well the current sales incentives were being received and how effective they were at changing customer behaviour.

The audit highlighted ways to engage the smaller accounts all year round without disengaging the larger accounts, prompted a re-think of how to approach each segment to improve customer experience and identifed gaps in the existing solution that inhibited engagement from customers.

The loyalty audit survey revealed key insights into what our customers valued and how we can enhance our loyalty proposition


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DENTSPLY SIRONA REWARDS

THE OBJECTIVE

To create a reward and promotions platform that would enhance the global ecommerce website to inspire and reward Dentists for ordering online and that would enable data capture and potential for future engagement activity.

Stream worked alongside the US IT and Data teams to create a simple-to-use loyalty rewards and promotion platform that enabled Dentists to earn rewards and promotions for all their orders placed through the ecommerce site.

A dramatically successful channel that has engaged the target audience exceeded all KPIs and impacted market dynamics.

Stream took the extra steps necessary to gain a detailed understanding of our business before they attempted to offer the solution; it sounds obvious but how many agencies actually do this? Stream then delivered a top quality product and service on time and within budget, with a smile on their faces.


Dentsply Sirona Rewards Download The Full Client Story





MAC COSMETICS

THE OBJECTIVE

To improve delegate communications for MAC’s Commercial Conference with a view to improving staff buy in to the brand and increased customer brand loyalty. To communicate key messages and obtain key data from delegates before and after the conference.

A highly engaging platform from which MAC was able to interact with delegates from invitation through to evaluation.

Event attendees gave 94% ‘Excellent’ rating as their feedback; delegates were more engaged, able to leave valuable feedback and proactively encourage brand loyalty on an ongoing basis.

Stream’s EventStream portal revolutionized our delegate’s conference experience, making the entire process seamless and significantly enhancing the engagement of MAC Managers with the brand loyalty project


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Anglian Home Improvements

THE OBJECTIVE

To move from paper based comms to a highly engaging digital solution to enable regular communication with a disparate field sales force and create a highly interactive network.

Using our CommsStream platform we created a highly engaging portal with regular news, forums, incentives, on-line learning and other social interactive elements.

Increase in sales force engagement, interaction, product information, crucial sales lead data and feedback.

The portal has been a great success and has significantly improved speed of communication and interactivity. We will be working closely with Stream ongoing to continually extend its functionality and benefits.


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SALLY GUNNELL

THE OBJECTIVE

To ‘enhance’ Sally Gunnell’s brand and online presence to help capitalise on the opportunities of 2012 and beyond. To undertake a full review of the Sally Gunnell brand and create a new website and comms plan.

A rebrand of Sally Gunnell and a redesigned website incorporating a healthy living / well-being section with scope for user login for closed access areas.

Stream drew upon Sally’s athletics career and created a brand and imagery that would have the appropriate connection with that past as well as link with the events of the current day.

Stream has proved to be a great partner over the years and their input into the rebrand has been invaluable; the redesign of our website has provided a great platform for the future. Thanks team!


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Want to Talk?

We started Stream with the specific goal of addressing the issue that many companies spend a disproportionate amount of time acquiring new customers, often to the detriment of their existing client base. Using a combination of commercial knowledge and sophisticated data interpretation we focus on building brand loyalty using cutting edge, unique digital solutions.

Statistics show that it is 10 times easier to generate business from an existing customer than from a new one. We have therefore developed a suite of models focused on building loyalty, retaining customers and increasing spend, whilst adding value in the process.

We work in a number of sectors where we have had considerable success in engaging and retaining end customers. We regularly generate over 10 times ROI and one of our clients recently stated that we had revolutionised their business and the industry.

We practice what we preach and are very focused on working in close partnership with our clients to consistently deliver value, and thus making our clients very loyal to us!





Call Us: +44 (0)1844 208180

Email Us: getintouch@streamcomms.com

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