Insight into working life at Stream
Stream’s unique software solutions, combined with a clear understanding of the significance of data, enables us to work with clients to help build brand loyalty, increase sales, drive customer satisfaction and drive employee engagement. Stream helps build trust that delivers brand loyalty and commercial rewards and, through this, can prove that the cost of inertia far outweighs the price of change.
Stream have just won a contract to develop an online coaching and professional development tool for a major healthcare company. Watch this space for more information.

We have recently completed 5 incentives for Anglian Home Improvements taking guests to London, Loutraki, Dubrovnik, Dubai and Rio de Janeiro.
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October 2017
The Customer Experience

The Customer Experience

Getting the customer experience right is crucial. The basic experience that your customer has bought needs to be perfect and once it is then you can start thinking about the remarkable moments that you can implement that will result in recommendations, good PR and repeat business.
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Human Capital: It requires a culture of investment

Human Capital: It requires a culture of investment

Companies are well versed with investment in Physical capital, but are they fully convinced about investing in Human capital? Evidently, some are, but many are not. We talk a lot about Customer Experience, but it occurs to me that we need to start to think about Employee Experience first. The two are inextricably linked to one another and profits, growth, productivity and operational costs are all linked to these experiences.
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September 2017
Chatbots - Measuring for Success

Chatbots - Measuring for Success

So you’ve decided to build a chatbot, now how are you going to measure its success? Chatbots are unique and require their own defined KPI’s to measure whether and how they have improved the customer experience. Before you start working out the metrics, you first need to decide what your goals are. The simpler the chatbot, the easier the goals are going to be. These will be unique to your business, so today, I just want to provide you with some ideas on what you can measure and how useful t...
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August 2017
Chatbots - Design for Success

Chatbots - Design for Success

Chatbots are increasingly becoming a “must have” for almost any size of business. Chatbots can sit on your own website as well as being deployed across multiple social channels, and messaging apps, to provide a consistent customer experience. Leading busy lives, customers expect to be able to interact with brands at a time to suit them, whether that’s at 4pm or 4am.
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Chatbots: we've come a long way since the Microsoft paper clip

Chatbots: we've come a long way since the Microsoft paper clip

Centennials probably won't remember the Microsoft paper clip, the little character that used to pop up and help you out with friendly tips. The forerunner of the current chatbot the paper clip was actually quite useful for its time. We have moved on leaps and bounds now though to a space where chatbots are incredibly engaging and an essential part of the customer experience, as well as being a useful tool for your customer service teams.
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July 2017
Customer Loyalty - forget everything you thought you know

Customer Loyalty - forget everything you thought you know

Customer loyalty is all about programmes, schemes, cards and platforms, right? Wrong! Customer loyalty is a value strategy that is embedded within your company’s culture. It’s an all-encompassing mindset that needs to be embraced by every person within your organisation.
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Fidget spinners, snail mail and feeling the love

Fidget spinners, snail mail and feeling the love

Where did June go! We've picked up the pace on our mission to share the loyalty love, felt the love from our clients with two fantastic testimonial videos, celebrated success in reaching the finals of the Loyalty Magazine Awards and enjoyed success on the golf course at our annual golf day.
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June 2017
Incentivising Succesess

Incentivising Succesess

Two glorious incentive trips to Albufeira and Hvar completed with outstanding feedback and an exciting development for the coaching tool and business insights tools. Find out what else the accounts team have been up to last month in Louise's latest blog.
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May 2017
Book Review - The Customer Loyalty Loop by Noah Fleming

Book Review - The Customer Loyalty Loop by Noah Fleming

How is your customer feeling? This is the question to ask yourself at every customer interaction and just as important when there is no physical touchpoint. Have you outlined your customer journey, identifying the touchpoints throughout that journey? If there is one thing you take from this book, this should be it. Relationships are built on trust and you need to ensure that the trust you built up during the lead nurture and sales process is being continued throughout the lifetime of the rel...
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August 2016
Set Expectations and Avoid Disappointment

Set Expectations and Avoid Disappointment

How many times do you start a project, take a brief or have a meeting without setting and managing client expectations? We spend a lot of our time specifying the project and, although sometimes this can be frustrating for clients, it pays dividends in the long run.
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